Technical Support

Top Questions

• How do I register Auslogics software?

  If you have already installed the Auslogics program you want to register, please follow these steps:

  1. Copy your license key from the order confirmation email. To do this, highlight the key in the email then right-click on it and choose Copy.
  2. Launch your Auslogics software copy and click the Activate Pro Version button at the bottom-right of the main program window, or go to Help → Register Program.
  3. In the window that appears, right-click inside the registration field and choose Paste to enter your license key.
  4. Press the Register button to complete registration.

  For more details on how to register your copy of Auslogics software, please click the respective link below:
  
  How to register Auslogics BoostSpeed
  How to register Auslogics Driver Updater
  How to register Auslogics Disk Defrag
  How to register Auslogics Registry Cleaner
  How to register Auslogics Windows Slimmer
  How to register Auslogics File Recovery

  If you haven't installed Auslogics software yet, please install it first and then follow the instructions above to register the program. You can download the software you want using one of the links below:
  
  Download Auslogics BoostSpeed
  Download Auslogics Driver Updater
  Download Auslogics Anti-Malware
  Download Auslogics Disk Defrag Ultimate
  Download Auslogics Disk Defrag
  Download Auslogics Registry Cleaner
  Download Auslogics Video Grabber
  Download Auslogics Windows Slimmer
  Download Auslogics File Recovery
  Download Auslogics BitReplica

  If you have just renewed your license:
  You do not need to re-register the software or enter new license details. The program updates your subscription status once a week - you will notice the new subscription status in a few days. Please note that the program needs access to the Internet to update subscription status, so make sure your connection is active and the program is not blocked by your firewall. If the status has not updated in 7 days, please contact our technical support.

  Possible problems:

  1. If you are getting a message that your license key is for one of the previous program versions, this could mean that you didn't copy the entire key and some characters might be missing either at the end or at the beginning of it.
  2. If you are getting a message that the license key is incorrect, there might be a space either before, after, or in the middle of the code.
• How to retrieve lost license information?

  If you have lost license information for an Auslogics product you have purchased, you can request your license key to be retrieved for you from this page.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• I have a technical question concerning the use of an Auslogics product. What should I do?

  Please go to our product questions page where you can find answers to the most frequently asked questions about the use of our products.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• Can I use the program on several computers in my household?

  All Auslogics program licenses can be used on up to 3 computers within one household, unless noted otherwise on the program’s webpage or at the time of purchase. It means, for example, that you can use one Auslogics BoostSpeed license on up to 3 computers, if they belong to you. However, you cannot give the license to someone else. If the program is to be used by several people, you can purchase two or more licenses at a discounted price (contact us for details).

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• Where can I download trial versions of Auslogics products?

  Please visit our product list page where you can choose Auslogics products you want to try. You can then click on the Download link provided for each product to download a trial version.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• How do I upgrade from a trial version to the full version?

  If you have already purchased a license, you need to open your trial/free version and click on Help → Register Now (or File → Register Now) in the main program menu. Then enter the registration key from your order confirmation email and press the Register button.

  If you have not purchased a license yet, you can get one in our Online Store.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• I have already purchased a license, however the product reports that it has few trial days left. What happened?

  This usually happens when a product hasn't been activated with a registration key. In order to do it, you need to open the program and click on the Help → Register Now button in the main program menu. Then enter the registration key supplied in your order confirmation email and press the Register button.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• What is an annual subscription?

  Auslogics programs are distributed on an annual subscription basis. When you purchase a 1-year license, you subscribe to a year of updates to the purchased software product. At the end of the year your license is renewed automatically, if such option is enabled on your account, or an expiration notice is sent to you via email so you can renew your license manually.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• Are program updates provided free of charge? What is the difference between an update and an upgrade?

  Your 1-year license for the product you purchased entitles you to a full year of free product updates. Updates include feature improvements, bug fixes and algorithm updates. Updates do not include switching to a new major version, such as from version 6 to version 7, which requires a paid license upgrade. An upgrade is similar to going from Windows 7 to Windows 8 – a customer may choose to keep the older version or pay for the upgrade, and both versions are supported. New major versions usually have a lot of work put into them and include significant functionality and usability improvements. Paying for an upgrade to the new version lets you also keep your license key for the older version and in fact makes the older license key permanent. You can always go back to the older program version or keep using it on one of your computers.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• I have a desktop computer at home and a laptop I use for work. Do I need 2 licenses or can I use my 3-PC license on both?

  Each license you purchase for an Auslogics product can be used on up to 3 computers belonging to the same user, or on which the same person is the main user. This means that if your PC technically is owned by a family member, a friend or your employer, but you are the main user on it, your Auslogics product license can still cover this computer, as long as it is within the 3-PC limit.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• What kind of data do Auslogics products collect on my PC and send to the company's servers?

  Auslogics uses Google Analytics to collect software usage data only. This is necessary to help us improve our products by getting information on what features users launch most often, where they may get stuck and therefore require more guidance, etc. It is basically statistical data only. This information is collected SOLELY during software execution and DOES NOT INCLUDE ANY PERSONALLY IDENTIFIABLE DETAILS.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• How do you handle your European customers’ data? Do you comply with GDPR?

  When you purchase software from Auslogics, the transaction is handled by our payment processing partner Paddle.com and you deal with them directly when it comes to payments. Paddle is fully GDPR-compliant and does a lot to ensure that customer data is protected and used strictly in accordance with respective laws. When you provide your personal data to Auslogics, you get clear information on what you are subscribing to, how your data may be used, and how you can have your info deleted from our records if needed. See more information about how we handle personal data in our Privacy Policy.

• Where can I download BoostSpeed version 12?

  If you have a valid license key for BoostSpeed 12 and prefer not to upgrade to BoostSpeed 13 for now, you may re-download version 12 using this link - https://downloads.auslogics.com/en/boost-speed/old/12/boost-speed-setup.zip

  We recommend uninstalling BoostSpeed 13 from your PC before installing the older version. See how to uninstall here.