Technical Support

Sales Questions

• How do I register Auslogics BoostSpeed 13?

  If you have already installed BoostSpeed, please follow these steps:

  1. Copy your license key from the order confirmation e-mail. To do this, highlight the key in the email then right-click on it and choose Copy.
  2. Launch your BoostSpeed and click the Register Now button at the top of the main program window.
  3. In the window that appears, right-click inside the registration field and choose Paste to enter your license key.
  4. Press the Register button to complete registration.

  For more details on how to register your copy of Auslogics BoostSpeed, please click here.

  If you haven't installed BoostSpeed yet, please install it first and then follow the instructions above to register the program. You can download BoostSpeed using this link.

  If you have just renewed your license:
  You do not need to re-register the software or enter new license details. The program updates your subscription status once a week - you will notice the new subscription status in a few days. Please note that the program needs access to the Internet to update subscription status, so make sure your connection is active and the program is not blocked by your firewall. If the status has not updated in 7 days, please contact our technical support.

  Possible problems:

  1. If you are getting a message that you are using a code for one of the previous BoostSpeed versions, this could mean that you didn't copy the entire code and some characters might be missing either at the end or at the beginning of the code.
  2. If you are getting a message that the code is incorrect, there might be a space either before, after, or in the middle of the code.
• Can I pay with Visa / AmEx / Check / etc.?

  We offer the following payment options:

  • Credit Card
  • PayPal

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• Can I use the program on several computers in my household?

  Auslogics programs require that one license is used per customer. You can use the license on several computers if they belong to you; however you cannot give the license to someone else. If the program is to be used by several people, you can purchase two or more licenses at a discounted price.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• My program is registered, but I got a message that the license key is illegal. Why did that happen and what to do?

  Most likely, your license key was blocked automatically because the limit of activations had been exceeded. Please contact our technical support team. Don’t forget to include the e-mail address you used to order the program and, if possible, the order number.

• What is an annual subscription?

  Auslogics programs are distributed on an annual subscription basis. When you purchase a 1-year license, you subscribe to a year of updates to the purchased software product. At the end of the year your license is renewed automatically, if such option is enabled on your account, or an expiration notice is sent to you via email so you can renew your license manually.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• Are program updates provided free of charge? What is the difference between an update and an upgrade?

  Your 1-year license for the product you purchased entitles you to a full year of free product updates. Updates include feature improvements, bug fixes and algorithm updates. Updates do not include switching to a new major version, such as from version 6 to version 7, which requires a paid license upgrade. An upgrade is similar to going from Windows 7 to Windows 8 – a customer may choose to keep the older version or pay for the upgrade, and both versions are supported. New major versions usually have a lot of work put into them and include significant functionality and usability improvements. Paying for an upgrade to the new version lets you also keep your license key for the older version and in fact makes the older license key permanent. You can always go back to the older program version or keep using it on one of your computers.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• I have a desktop computer at home and a laptop I use for work. Do I need 2 licenses or can I use my 3-PC license on both?

  Each license you purchase for an Auslogics product can be used on up to 3 computers belonging to the same user, or on which the same person is the main user. This means that if your PC technically is owned by a family member, a friend or your employer, but you are the main user on it, your Auslogics product license can still cover this computer, as long as it is within the 3-PC limit.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.

• How do I get a refund for an Auslogics product I purchased?

  You may request a refund anytime within the 30-day money back guarantee period. Just fill out and submit a refund request form here

  Refunds are normally processed within 2 business days, but it may take up to a week for the money to reach your account.

  If you haven't found the answer you are looking for, please fill out this contact form with your question and we will reply to you shortly.