Why Is Your Wi-Fi Connected without the Internet? Let’s Fix the Problem

Don’t worry—you’re not alone. This disturbing issue is something that most of us have faced at some point. 

The tricky part about being connected without internet is that it can have various causes. Your router may be throwing a tantrum, or in extreme cases, you could be dealing with online security issues. Whatever the reason, it can be a real headache to figure out, especially when you’re in the middle of something important. But here’s the good news: the fix is simpler than you might think.

Let’s get you reconnected and surfing the web again in no time!

Connected without Internet: Why?

Before you start trying to fix anything, you need to first understand where the problem is from. The reason is, “Wi-Fi connected but no internet” errors can happen for many different reasons. Knowing the problem will give you a head start in finding a solution. 

That said, here are some possible reasons why you may be facing the internet problem:

• Cable or Wi-Fi problems may cause your connection to fail every now and then. This might be due to physical problems (like cable cuts) or interference, causing you to be connected without internet.
• When your router’s not working properly, it can struggle to keep you online. Sometimes, it might be because it’s running on old software or its insides are wearing out. It could also be malfunctioning because it’s too hot. 
• Malicious software can cause several issues, including losing internet access on your computer. For instance, they might fiddle with your network settings, consume all your bandwidth like a greedy sibling, or even put up roadblocks to websites you’re trying to visit.
• Your internet provider might be having a bad day. They could be dealing with outages that might affect everyone using their service, which can affect the internet connection. 
• Your gadget might be the reason your internet is connected but not working. Software or hardware issues can sometimes mess with your connection. Outdated network drivers, conflicting software, or faulty network cards can all cause connectivity issues, even when your Wi-Fi appears to be connected.
• The problem can also be due to network congestion. When everyone’s online at once, things can get slow or, in extreme cases, there could be a crash in the system. High traffic can overload networks, leading to slow speeds or complete loss of internet access.
• Bad weather (like rain or heavy storms) can really slow things down. Severe weather can damage infrastructure or interfere with wireless signals, potentially disrupting your internet connection.
• Sometimes, it’s not you; it’s the whole system. Large-scale network problems, DNS server issues, or even cyber attacks can cause widespread internet disruptions, resulting in the “connected to Wi-Fi but no internet” error.

Read more: [Quick Fix] Why Does My Internet Keep Going In and Out?

Connected Without the Internet: What to Do?

Now that you have seen the possible reasons why your internet is connected but not working, what can you do to fix the problem? The following are some steps you can take to solve the problem:

Fix 1: Run a speed test

Running a speed test can help pinpoint connection issues, especially when the internet is connected but not working. It measures your download and upload speeds, plus ping rate. 

These numbers can tell you if you’re getting what you’re paying for from your internet service provider (ISP). If the speeds are way lower than promised, you might have a problem to fix. 

Here’s how to do it:

1. Go to a speed test website (e.g., Fast.com).
2. Click Go or Start Test.
3. Wait for the test to complete.
4. Compare results with your plan’s promised speeds.

Fix 2: Reboot your computer

Might sound cliché, but sometimes you can solve “seemingly” big problems like this with simple fixes like rebooting your computer.

Rebooting your computer is like giving it a fresh start. When you reboot, it clears out temporary glitches and resets your network connections. This can often fix those annoying “no internet access but connected” issues without any fuss.

If this does not work, then proceed to the next step.

Fix 3: Check and reboot your modem and router

After rebooting your computer, the next device to consider rebooting is your modem or router. In most cases, the solution is simple: unplug your equipment, turn it off, wait about 10 seconds, then plug it back in and let it restart. This will typically resolve the ‘Connected, no internet’ error.

Fix 4: Check the physical distance from your router or modem

Your device’s distance from your network or modem can impact how quickly you can access the Internet. If you notice an “internet connected but not working” error, consider moving closer to your router or using a Wi-Fi extender device to increase the range of your connection.

Also, try removing as many barriers between you and your internet-connected equipment to improve connectivity. Some household appliances, like microwaves and some wireless devices, can sometimes interfere with Wi-Fi signals, causing connection problems.

Fix 5: Inspect cables and connections

Your router works properly if you see a steady green or white light. If another light appears, check your router’s manual to see what a flashing red, yellow, or any other light means.

In addition to checking the lights, ensure all cables are firmly attached and undamaged.

Also, use a different device, such as your Android or iPhone, to connect to the Internet. This will help you know whether the problem is with your device, router, or modem failing to establish a reliable internet connection. 

If your phone does not connect, then the problem is likely with the router or your ISP. If your Wi-Fi is connected to the device but can’t provide internet, it’s likely the router or your ISP. Otherwise, your PC is probably the source of the issue.

Fix 6: Disable your VPN

VPNs are an excellent resource for maintaining your privacy online. Even though they can mask your real IP address, VPNs can sometimes affect your internet connection, leading to the “Wi-Fi connected but no internet” error. 

When this happens, you can disable the VPN and connect to the Internet normally; this should fix the issue.

If after this you are still having issues, you can read this article: How to Fix Wi-Fi Not Working with a VPN?

Fix 7: Run the Windows Network troubleshooter

Using the in-built Windows Network troubleshooter can help solve the question, “Why is my internet connected but not working?” It has developed into a powerful tool for resolving network connection issues and might resolve your problem immediately.

If you tested your network with other devices and it did not work, this step isn’t necessary.

Here’s how to do it:

• Press Windows + I to open Settings.
• Click on Update & Security.
• Click on Troubleshoot.

• Click the Additional troubleshooter option under the Recommended troubleshooting section.

• Select the Internet Connections troubleshooter under the Get up and running section.

• If you are using Windows 11, you will find Troubleshoot under System in the settings.

• Alternatively, type “Find and fix network problems” in the search bar. Then, click on Advanced in the pop-up window and select Run as administrator, and click Next.
• Click on Troubleshoot my connection to the Internet. The program will run and search for issues and resolve them.

Fix 8: Update your network drivers

An outdated network adapter driver can cause communication issues if you upgrade your PC but forget to update your hardware drivers. You can use the Device Manager to update your drivers. Here’s how:

• Type Device Manager in the search bar and click to open.

• Search for Network adapters and double-click on it.

• Right-click on each of the adapters and click on Update driver.

Also read: [EASY GUIDE] How to Update Device Drivers on a Windows 10 PC?

Fix 9: Consider using Auslogics Driver Updater

Looking through your computer for outdated drivers may take some time. Besides, you can only fix outdated drivers; what happens when the driver is missing?

Here’s how it works:

• Download and install Auslogics Driver Updater.
• Launch the program. It’ll automatically run to check for outdated or incompatible drivers.
• Select the driver you want to update and click Update drivers. That’s it!

• After the update, check to see if the problem has been resolved. 

Fix 10: Clear your DNS cache

You may occasionally experience a DNS cache conflict with your computer, leaving you wondering, “Why is my internet not working?” To ensure that the DNS cache isn’t causing any issues, you should clear it. 

Here’s how to do it: 

• Type Command Prompt, right-click, and select Run as administrator to open.
• Type the following commands and press Enter after each command: 

ipconfig /flushdns

ipconfig /release

ipconfig /renew

Close the Command Prompt and see if the internet connection is restored.

Fix 11: Scan for malware with Windows Defender

If you suspect the problem is malware, restoring complete control of your PC and safeguarding your data in such a scenario is crucial.

You should immediately perform a detailed virus scan. The most common solution is to use the Windows Defender to scan your PC. However, make sure it has a current update.

Here’s how to run a malware scan using Windows Defender: 

• Type Windows Security in the search bar and click to open.

• Click on Virus & threat protection.

• Select the Full scan option, then click the Scan now button.

Fix 12: Scan for malware with Auslogics Anti-Malware

Sometimes Windows Defender may not do a good job in finding the malware on your PC. 

 Related: How to Remove Virus and Other Malware from Windows

Fix 13: Reset your network settings

If, after trying all the above, you still face the “Wi-Fi is connected but no internet connection” issue, you might have to reset your network settings.

All of your network settings will return to default positions if you do this, which includes forgetting your Wi-Fi network name and password. 

Ensure you’ve saved your login information in a secure location and only consider taking this action after trying all other options.

Here’s how to proceed: 

• Click Windows + I to open Settings. 
• Click Network & Internet and select Advanced Network Settings.

• Click on Network reset.

• Click on Reset now to start the reset.

• Check whether your ‘Connected, no internet’ problem has been resolved.

Connected without Internet: When It Is beyond Your Control

If after trying everything on this list, you are still having issues, then maybe it’s beyond your control. Sadly, if this is your case, there is very little you can do to make things better. The following are some instances like that where it may not be your fault and some suggestions that might be helpful:

1. Internet service provider outage

If the problem you are facing is an ISP outage, there is almost nothing you can do from your end to fix things. In such cases, the problem will be widespread—it won’t affect just you. The best bet will be to call their customer care service or check their website for any reported outages in your area. They can often provide real-time updates and an estimated time for when service will be restored.

2. Weather-related outages

If the problem is due to severe weather like storms, heavy rain, or even extreme heat, patience might be your best ally—service usually resumes once the weather calms down. Keep an eye on local news for updates on outages. If it’s safe, check your outdoor equipment for any visible damage. In the meantime, it’s a good idea to have a backup plan, like downloaded entertainment or offline work options.

3. Network congestion

During peak hours (usually 7–9 a.m., 7–11 p.m., and weekends), your internet might slow to a crawl or seem nonexistent. Try to schedule bandwidth-heavy activities (like large downloads or HD streaming) during off-peak hours. If you’re working from home, consider starting earlier or later to avoid the digital rush hour. You can also use this time for offline tasks or switch to mobile data temporarily if you need to get something done urgently.

4. Bandwidth taken up by multiple users

If you’re sharing your connection, someone’s Netflix binge might be killing your Zoom call. Consider setting up a household schedule for high-bandwidth activities. You could also look into QoS (Quality of Service) settings on your router, which let you prioritize certain types of internet traffic. 

If all else fails, have a friendly chat with your housemates about fair internet usage—maybe over a cup of coffee to sweeten the deal!

Wi-Fi Connected but No Internet: How to Prevent It

Here are tips to prevent internet-related issues:

1. Invest in quality equipment

A high-quality modem and router can significantly impact the reliability and performance of your internet. Investing in dependable, modern hardware can improve long-term internet performance.

2. Regularly update firmware

Your modem and router’s updates are essential for increased security and performance. To keep your equipment operating efficiently, make it a practice to check for and apply firmware updates periodically.

3. Consider a backup connection

When your primary connection goes down, having a backup internet connection, such as a mobile data plan or a different ISP, can save your life. Consider this backup plan for essential tasks like online learning or remote work.

4. Optimize your internet

Your internet speed is a function of an interplay of factors. So if the speed is below what you need, you might need to optimize some settings. These include clearing junk files, upgrading your hard drive, disabling background apps, and more.

The problem here is that doing the optimization process yourself can take time. Besides, doing such things yourself is dangerous, as you might accidentally delete important files while trying to get rid of junk files. 

To improve your internet speed, Auslogics BoostSpeed runs a detailed checkup on your system to find issues like junk files, disk fragmentation, excess registry files, and more. You don’t have to worry; the software is specifically designed to safely fix your computer without damaging your operating system. 

Beyond cleaning, the software can adjust many other settings, like disabling startup programs that may be slowing down your PC. There’s more! It offers you protection from hackers, so you don’t have to worry about someone interfering with your network speed.

Connected without Internet: Fixed

In conclusion, what do you do when you are connected to Wi-Fi but no internet? As you have seen, the answer to that will depend on whether the problem is with your device or beyond your control.

Thankfully, we have discussed how you can solve both in detail here in this article. We recommended checking your router, updating drivers, and installing Auslogics BoostSpeed, among other things.

If, after trying all these fixes, you are still seeing the “Internet is connected but not working” error, it might be a sign that there is a bigger problem.
At this point, you may consider seeing a technician.