[FIXED] How to Fix ‘The Content of This Message Is Unsupported’ Skype Error

Are you frustrated by the “The Content of This Message Is Unsupported” error on Skype? Don’t worry! In this blog post, we’ll show you how to quickly get rid of Skype error messages like this one. 

How to Fix “The Content of This Message Is Unsupported” Skype Error

There are several things you can try get to fix this Skype glitch message.

Fix #1: Update Skype

Whether you like it or not, Skype is very insistent on getting updates. Refusing to comply with its demands has proven a bad strategy: the app becomes rebellious and starts acting weird. The issue we refer to as ‘The Content of This Message Is Unsupported’ is a case in point.

To make things right, you need to make sure that you have the latest version of Skype installed on your device. Updates often include bug fixes and improvements that can resolve compatibility issues. Follow these steps:

• Open Skype and sign in to your account.
• Go to the Help or Settings menu and select “Check for Updates.”
• If an update is available, follow the prompts to download and install it.

Fix #2: Clear Chat History

Sometimes, the error can be caused by corrupted or incompatible chat history. Clearing your chat history can help resolve the issue. Here’s how:

• Open Skype and sign in to your account.
• Go to the Chats tab and locate the conversation where the error occurred.
• Right-click on the conversation and select “Clear Chat History.”
• Confirm the action and check if the error persists.

Fix #3: Disable Link Preview

The error can occur when a message contains unsupported links or media. Disabling the link preview feature can help bypass this error. Follow these steps:

• Open Skype and sign in to your account.
• Go to the Tools or Settings menu and select “Messaging.”
• Locate the “Show link previews” option and toggle it off.
• Try sending or receiving the message again and check if the error is resolved.

Fix #4: Check for Windows Updates

Bear in mind that it is extremely important to keep your Windows 10 up to date. Otherwise, you may run into multiple issues, including Skype crashes and failures.

Make use of the built-in Windows Update feature:

• Windows logo key + I -> Update and Security -> Check for updates.

• Download the available updates and wait for the installation process to complete.
• Reboot your PC.

Also Read: How to Get And Use Windows 10 Media Creation Tool

Check on your Skype app now.

Fix #5: Update Your Drivers

Bad drivers are by no means a problem to turn a blind eye to: they can mess your system up and lead to multiple mishaps. For instance, out-of-date drivers can bring about the error ‘The Content of This Message Is Unsupported’ and turn your Skype video calls into a nightmare.

In such a case, it is advisable to update obsolete drivers straight away.

You can always choose to deal with your drivers by yourself: update them one by one using the latest versions from your vendors’ official websites.

And here are some tools to help you out in case you do not have enough time for manual troubleshooting:

Driver Verifier

Driver Verifier is particularly gifted in the art of tracking misbehaving drivers:

Start menu -> Type verifier -> Enter -> Follow the prompts

Device Manager

Device Manager will do its best to resolve your driver issues:

Win + X -> Device Manager -> Locate your devices -> Right-click on them -> Update their drivers

But if you want to save yourself quite a bit of time, you can update your drivers in just a few clicks with Auslogics Driver Updater: 

• Download the Auslogics Driver Updater app and install it on your PC.
• In Auslogics Driver Updater, a free driver scan is available. You can try it before you upgrade to the full version of the software. Click Scan for driver issues.
• Wait until the tool is done checking your hardware and drivers.
• Let the tool fix the detected issues and restart your computer.

And here’s the best part: you can configure Auslogics Driver Updater to automatically scan and update drivers to make sure they are always in their top condition:

• Run the Auslogics Driver Updater app.
• Navigate to the Scheduler tab.
• Check the “Enable automatic maintenance” option.
• Configure when and how often you want your driver software checked.

Also Read: [EASY GUIDE] How to Update Device Drivers on a Windows 10 PC?

Fix #6: Uninstall and Reinstall Your Skype

If you see too much of ‘The Content of This Message Is Unsupported’, your Skype might be having issues. Uninstall and reinstall the app to bring hearty video calls back into your life.

To start with, back up your Skype history:

• Windows logo key + R -> Type %appdata%\skype into the Run box -> OK
• Copy the My Skype Received Files folder and the ‘Your Skype Name’ folder and move them to another place on your PC

You can retrieve your Skype history later:

• Close your Skype app -> Windows logo key + R -> Type %appdata%\skype into the Run box-> OK.
• Put the ‘My Skype Received Files’ folder and the ‘Your Skype Name’ folder into this folder.

To uninstall Skype from your PC, do the following:

• Windows logo key + R -> Type ‘appwiz.cpl’ into the Run box.
• Programs and features -> Skype -> Right-click on it -> Uninstall/Change -> Uninstall the app.
• Go to C:\Program Files -> Find the Skype folder and the SkypePM folder -> Delete them.

You might need to uninstall Skype completely before reinstalling it on your computer. This scenario suggests editing the Windows registry, which is quite risky – a tiny error can cause your system to go unstable and lead to a big drama.

Therefore, it would be wise of you to create a system restore point. If something does not go as planned, you can restore your system to an earlier point.

Besides, we strongly recommend you to back up your registry.

• Windows logo key + R -> Type ‘regedit.exe’ into the Run box-> Enter
• Registry Editor -> Select the registry keys and/or subkeys you wish to back up -> File > Export -> Choose the location and the name for the backup file -> Save

Here is how you can restore your registry if something goes wrong:

• Windows logo key + R -> Type regedit.exe into the Run box-> Enter -> Registry Editor
• File -> Import -> Import Registry File -> Locate the necessary backup file -> Open

Another safety precaution is to ensure that your personal files are properly backed up.

Related: Windows 10 Backup Guide: Backing Up to an External Hard Drive

The time has come to erase the Skype entries from your registry:

• Windows logo key + R -> Type regedit.exe into the Run box-> Enter -> Registry Editor
• Edit -> Find -> Type Skype into the Find box -> Find Next
• Right-click on the search results -> Delete them

Now you can download the latest version of Skype (explore its official website or the Windows store) and install it on your machine.

To Sum Up

You can easily fix the “The Content of This Message Is Unsupported” error on Skype. Update Skype, clear chat history, disable link previews, or update your drivers. Finally, contact Skype support if needed. With these simple steps, you’ll be able to get rid of this error and continue your Skype conversations without any interruptions.

FAQ

Is Skype Safe to Use?

Yes, Skype is generally considered safe to use. It employs various security measures to protect user data and communications. Skype uses encryption to secure voice and video calls, ensuring that they remain private and inaccessible to unauthorized parties.

However, it’s essential to keep your Skype software up to date to benefit from the latest security patches. Additionally, practicing safe online behavior, such as avoiding clicking on suspicious links or sharing personal information with unknown contacts, can further enhance your safety while using Skype.

What to Do If Skype Keeps Not Responding in Windows 10?

If Skype keeps not responding in Windows 10, try these steps:

• Restart Skype.
• Update Skype to the latest version.
• Restart your computer.
• Check your internet connection.
• Close unnecessary background programs.
• Repair or reinstall Skype.
• Check antivirus/firewall settings.
• Contact Skype Support if the issue persists.
• Keep your Windows 10 updated.