[FIXED] ASUS Laptop Camera Not Working: Black Screen Issue

If your ASUS camera is not working, read this guide. We've outlined easy-to-follow steps to help you resolve the problem…

Aziz Hamidov

27 Oct 2023

7 min to read

[FIXED] ASUS Laptop Camera Not Working: Black Screen Issue

Table of contents

How to Fix ASUS Laptop Black Screen
Conclusion
FAQ

Dealing with the ASUS camera not working problem can be frustrating, especially if it interferes with your camera’s functionality.

But we’re here to support you, so you’re not alone in this situation. In this post, we’ll walk you through several simple solutions to address this issue and restore your ASUS laptop to normal operation.

Let’s begin.

How to Fix ASUS Laptop Black Screen

If you want to fix the “ASUS camera not working” error, go through the solutions below:

Solution 1: Check if your webcam is turned on

First, ensure your camera is enabled, and apps can use it. Here’s how to do it:

Open your Start menu and tap on the Settings gear. Alternatively, press Windows key + I to open the Settings.
Click on Privacy & security.
Navigate to the left pane and select your camera.

Make sure the Camera access and Let apps access your camera settings are enabled.

Locate the Choose which apps that can access your camera list.
Let all applications access your camera.

Finally, run the app you want to record video with and check if it’s working. If the laptop camera black screen is still there, move on to the next solution.

Solution 2: Check for hardware failure

You may be experiencing the laptop camera black screen error because your built-in ASUS webcam might have malfunctioned.

Here’s how to check it in Windows 10:

Type troubleshooting in the search bar and press Enter.
Navigate to the top left corner and click on View All.
Select Hardware and Devices from the list and run the troubleshooter.

If there are any issues with your webcam, you’ll receive a report on them. Then, you’ll have to find possible ways to fix the problems.

If no hardware-related issues have been found, proceed to the next solution.

Solution 3: Change your exposure settings

The app settings might be incorrect if the ASUS laptop black screen error occurs whenever your video recording software tries to access your webcam.

Let’s tweak them to resolve your video problems:

Run your recording software.
Go to the video settings section.
Navigate to Exposure and set it to Automatic.

Now, check if this setting has fixed your webcam video.

Fix this issue quickly

You can try using a safe and totally free tool developed by the Auslogics team of experts.

A few simple steps to troubleshoot the issue:

Download the tiny Auslogics TroubleShooter tool.

Run the application (no installation is needed).

The app will check for the issue mentioned in the article. When the scan is done, check that this is the issue you were looking to solve and click ‘Apply now’ to apply the recommended fix.

You can use the app to troubleshoot other malfunctions for free by simply typing in a brief description of the issue your PC is experiencing. Or you can scan your PC for performance issues using the My Scanner tab.

Download for Free

Developed for
Windows 10/11 (8, 7, Vista, XP)

Please review EULA and Privacy Policy

Solution 4: Update your operating system

Persistent webcam black screen issues may mean your operating system needs immediate updating. Using the instructions below may get things in order:

Type Windows Update in the search bar and click to open.

Check if there are any available updates.

If you see no updates, click the Check for updates button. Your Windows will look for them online and install them on your PC.

Restart your PC after installation and see if the ASUS camera not working error has been resolved.

Solution 5: Reinstall your video recording software

This software might be corrupt if the ASUS camera only shows a black screen when using a specific app. Uninstalling and reinstalling this program may fix the problem.

Here’s how to do it:

Type Control Panel and click to open.
Go to the Programs section and click Programs and Features.

Locate the program and click Uninstall.

Wait until the software is removed and restart your PC.

Finally, install the app again and see if you can use your webcam. If you are still looking at your ASUS camera not working, proceed to the next solution.

Solution 6: Update your drivers

You should repair your drivers to fix the ASUS camera not working issue. The webcam, graphics, and display drivers are likely faulty or outdated on your PC.

To get them back on track, you can use the built-in Device Manager tool:

Type Device Manager in the search bar and click on it
Locate the driver you want to update and right-click on it.
Choose to update its software.

Also Read: [EASY GUIDE] How to Update Device Drivers on a Windows 10 PC?

Use Auslogics Driver Updater

Update Your Drivers with Auslogics Driver Updater

Keep in mind that the Device Manager may let you down. So, if it fails to update your drivers, you can search for the latest versions online. However, this kind of quest is quite time-consuming.

Besides, you may install the wrong driver software on your PC, likely leading to further issues.

We recommend using Auslogics Driver Updater to save time and effort and fix all your driver problems with just one click.

Solution 7: Restart the Explorer.exe process

Explorer.exe is responsible for managing the desktop and other programs on your laptop. If explorer.exe has trouble starting, you may experience the “ASUS laptop black screen” error.

You should try restarting this process to see if that fixes the issue with your ASUS laptop.

Here’s how to do it:

Type Task Manager in the search bar and click to open. Alternatively, press Control + Shift + Esc to open the Task Manager.

Click on the Details tab and search for explorer.exe.

Right-click on explorer.exe and select End task.

Restart the computer to see if the problem has been resolved.

Solution 8: Perform a system restore

ASUS laptop black screen can occur if you install new updates or programs. These changes may not be compatible with your system.

One way to fix it is to perform a system restore. Here’s how to do it:

create a system restore point Windows 10

Click System Restore in the System Protection tab.

Click Next.

Follow the on-screen prompts to finish the system restore process.

Restart your computer to see if the ASUS “laptop screen is black” issue has been fixed.

Fix this issue quickly

You can try using a safe and totally free tool developed by the Auslogics team of experts.

A few simple steps to troubleshoot the issue:

Download the tiny Auslogics TroubleShooter tool.

Run the application (no installation is needed).

The app will check for the issue mentioned in the article. When the scan is done, check that this is the issue you were looking to solve and click ‘Apply now’ to apply the recommended fix.

Download for Free

Developed for
Windows 10/11 (8, 7, Vista, XP)

Please review EULA and Privacy Policy

Conclusion

Throughout this guide, we’ve discussed the solutions to the “ASUS laptop screen is black” problem. Go through the various fixes and find the one that works best in your situation.

Auslogics Driver Updater is an easy-to-use solution that can streamline the process of ensuring your camera performs at its best by effectively managing driver updates.

Using these solutions, you can easily resume your daily activities and fix the black screen issue on your ASUS laptop.

FAQ

What to do if my laptop turns on, but the screen is black?

If your laptop powers on but the screen stays black, there may be a typical problem. First, ensure the laptop is powered on properly and isn’t in sleep mode.

Check if the laptop is working by connecting an external display if it’s still black.

Sometimes, the issue is with the display. Taking out the laptop’s battery and holding the power button for a few seconds would allow you to attempt a hard reset.

It’s advisable to speak with an expert if these measures are ineffective because there is a chance that there is a hardware issue.

What to do when your ASUS laptop is not turning on?

First, make sure the power adapter is functional and charged. A dead battery can occasionally cause the “ASUS laptop screen is black” problem.

Try a hard reset by removing the battery and hitting the power button if it still won’t turn on.

If it doesn’t work, contact the ASUS support for additional advice or consider having it professionally examined by an expert.

How do I unfreeze my ASUS laptop?

Usually, it just takes a little patience to unfreeze an ASUS laptop. If your laptop stops working, try holding down the power button for ten seconds or so.

This should trigger a shutdown. After a little pause, switch it back on.

If the issue still exists, press the Ctrl + Alt + Delete and select Task Manager to end unresponsive apps. If it fails, perform a hard reset.

How do I wake up my ASUS laptop?

Click any key on the keyboard or drag the mouse if it’s in hibernation or sleep mode. If it’s not responding, it may have a power problem or be in a deeper sleep state.

Press the power button to wake it up, or attach the power adapter if the battery is low.

If you need further assistance, check out the handbook that came with your laptop or contact ASUS customer service.

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