[FIXED] Why Skype Keeps Not Responding in Windows 10

Are you constantly facing issues with Skype not responding on your Windows 10 device? Say goodbye to frustrating Skype connection problems and regain smooth and uninterrupted communication with friends, family, and colleagues.

In this article, we’ll guide you through what to do when Skype stops working properly, so you can quickly get back to chatting, conferencing, or collaborating without any disruptions.

Let’s dive in and get Skype back on track!

Most Frequent Skype Problems

Over, 1.3 mln people use Skype, according to Statista. But this doesn’t mean the app is without any faults. From time to time, you may run into a bug on Skype.

The most notorious Skype isn’t working issues in Windows 10 are:

• The app cannot be launched. Or you cannot log in to it: In a nutshell, your Skype won’t open or work.
• Skype crashes on startup, hangs or freezes: Your Skype is acting weird and trying your patience.
• Skype connecting problems: You can’t connect to Skype. Yep, it’s about the creepy ‘Sorry, we couldn’t connect to Skype’  and ‘Skype is currently unavailable’ messages.
• Audio / Video issues: You cannot see each other. Or the sound does not come through. What a mess!
• Problems with screen sharing or video conferencing features. Just when you were finally ready to unveil that PPT.
• Compatibility issues with other software or conflicting programs. 
• Slow performance or excessive resource usage by the Skype application. Sometimes Skype can get greedy.

We hope our troubleshooting tips will help you fix all your Skype problems.

So let’s start!

Also read: Skype camera not working: What to check first?

Common Causes of Skype Connection Problems

Skype Internet connection problems can happen for a range of reasons.

• Unstable or slow internet connections
• Firewall or antivirus settings
• Outdated Skype version
• Network restrictions: Some networks, such as public or workplace networks, may have restrictions in place that limit or block Skype’s functionality.
• Hardware conflicts: Incompatible or malfunctioning audio devices, webcams, or microphones can interfere with Skype’s connection and lead to issues during calls.
• Server maintenance or downtime: Skype’s servers may occasionally undergo maintenance or experience downtime, resulting in temporary connection problems.
• Third-party software interference: Other applications or services running on your computer may interfere with Skype’s connection, causing disruptions or delays.
• Overloaded system resources: If your computer is running multiple resource-intensive applications alongside Skype, it may struggle to maintain a stable connection.
• Geographic restrictions: In certain regions or countries, Skype may be subject to restrictions or limitations that can affect its connectivity.

Quick fix: Clean Up Windows 10: How to Uninstall Programs and Delete Unnecessary Files

Now that we know what causes Skype connection problems, let’s continue with a step-by-step guide on how to fix them

Quick Fixes for Skype Connection Issues

When you see Skype stuck at “connecting…”, here are a few things you can try. 

Fix #1: Close and Restart Skype

If Skype keeps not responding, start with a simple restart. Close the Skype application and relaunch it to see if the issue resolves itself.

Fix #2: Restart Your Computer

A simple restart can help refresh your system and resolve any temporary glitches affecting Skype.

Fix #3: Check Skype Heartbeat

If your Skype won’t connect to the Internet, the best place to start is with a quick and easy built-in solution that comes with your Skype. Here’s how to use a Skype troubleshooter to solve the problem:

Go to Skype > Preferences > Help & Feedback > Skype Status

A new web page will open. There you will find announcements regarding current Skype problems.

Fix #4: Check for Skype Updates

Ensure that you have the latest version of Skype installed:

• Look for the Help option in the top menu bar of the Skype window.
• In the Help menu, click on the Check for Updates or Update Skype option. 
• If an update is available, follow the on-screen prompts to download and install the latest version of Skype. 
• Allow the update to complete its installation.
• After the update is successfully installed, close and relaunch the Skype application to start using the updated version.

Fix #5: Check for Windows Updates

Your system might be longing for updates, which can lead to uncontrollable or inadequate Skype:

Windows key +I -> Update & security -> Check for updates -> Windows will search for and download available apps automatically

Reboot your computer and check if your Skype is OK now.

Fix #6: Check Your Computer for Malware Issues

If your Skype keeps not responding and is being too confrontational, this might mean that malicious software is at work. Scan your computer and remove all the nefarious invaders as soon as possible. It is your duty to prevent them from leaving a trail of destruction in their wake.

Also read: How to Remove Virus and Other Malware from Windows

Fix #7: Repair Missing or Corrupted System Files

Sometimes, Skype keeps not responding because of corrupted or missing system files. 

To resolve this issue, try running the System File Checker tool:

• Start -> Enter Command Prompt -> right-click Command Prompt -> select Run as administrator
• Enter DISM.exe /Online /Cleanup-image /Restorehealth
• Enter sfc /scannow -> Wait for the system scan to finish -> Reboot your Computer

Fix #8: Verify Audio and Video Settings in Skype

Open the Skype application on your computer.

• Click on the Settings or Options or Preferences menu, typically shown by a gear icon in the top-right corner of the Skype window.
• Look for an Audio or Audio & Video option in the settings menu. Click on it to access audio settings.
• Ensure the correct audio device is selected for both microphone and speakers. If necessary, use the drop-down menus to choose the appropriate devices.
• To verify audio settings, use the provided option to test your microphone and speakers. Speak into the microphone, and if the audio bar moves, it indicates that the microphone is working correctly. Adjust the volume levels as needed.
• If you need to adjust video settings, look for a Video or Audio & Video option in the settings menu. Click on it to access video settings.
• Confirm that the correct video device (webcam) is selected. Use the drop-down menu to choose the desired webcam if you have multiple devices connected.
• To verify video settings, Skype usually provides an option to test your video. Click on it to open a preview window and check if the video feed from your webcam is displayed correctly.
• Make any necessary adjustments to the audio and video settings, such as volume levels, video resolution, or aspect ratio, based on your preferences and requirements.
• After verifying and adjusting the settings, click on the Save or Apply button to save the changes.

What to Do If Skype Keeps Not Responding on Windows 10

Why does my Skype keep not responding? If this is what’s on your mind, here are several things you can try.

Fix #1: Declutter Your Computer

Keep in mind that PC junk as well as corrupt keys and invalid entries from the Windows registry can cause the Skype app to crash.

In order to avoid turbulent Skype, you should keep your Windows 10 neat and tidy. To achieve this, we recommend you to declutter your computer on a regular basis. Using a special tool for this purpose, for example, Auslogics BoostSpeed 13, can save you a lot of time and give your computer a major boost.

Fix #2: Run Skype as Administrator

• Right-click on the Skype shortcut or executable file.
• Then, select Run as administrator to give it elevated privileges.

This may help overcome any permission-related issues. 

Fix #3: Disable Unnecessary Add-ons or Plugins

In Skype’s settings, disable any unnecessary add-ons or plugins that may be causing conflicts or performance issues:

• Click on the Settings or Options menu.
• Look for an Add-ons or Plugins.
• In the add-ons or plugins settings, you’ll find a list of installed add-ons or plugins.
• Take a moment to review the list.
• Identify any add-ons or plugins that you consider unnecessary or that may be causing conflicts or performance issues. 
• Toggle the associated switch or button to disable those add-ons or plugins.
• After disabling the unnecessary add-ons or plugins, click on the Save or Apply button to save the changes.

Fix #4: Update Device Drivers

Ensure that your computer’s audio and video drivers are up to date. Visit the manufacturer’s website or use a reliable driver update tool to check for and install the latest drivers.

Here are the details: [EASY GUIDE] How to Update Device Drivers on a Windows 10 PC?

Fix #5: Clear Skype Cache and Cookies

• Ensure that Skype is completely closed.
• Click on the folder icon in the taskbar or press the Windows key + E on your keyboard to open File Explorer.
• In the address bar at the top of the File Explorer window, type %appdata% and press Enter. This will take you to the AppData folder.
• Within the AppData folder, locate and open the folder named Skype.

• Within the Skype folder, find and delete the folder named Cache. You can either right-click on the folder and select Delete or simply press the Delete key on your keyboard.
• After deleting the cache folder, right-click on the Recycle Bin icon on your desktop and choose Empty Recycle Bin to permanently remove the folder from your computer.
• Once the cache has been cleared, relaunch Skype to start a fresh session with cleared cache.
• A prompt may appear asking for confirmation to clear the cache and cookies. Read the prompt carefully and click OK or Confirm to proceed.
• Allow the clearing process to complete. This may take a few moments, depending on the amount of data being cleared.
• After the cache and cookies have been cleared, close the settings menu and exit Skype completely.
• Open Skype again to start a fresh session with cleared cache and cookies.

Fix #6: Repair Skype Installation

Windows 10 lets you detect and repair potential Skype issues automatically. Here’s how:

• Open the Apps & Features settings in Windows 10.
• Locate Skype.
• Select Modify or Repair to fix any corrupted files associated with the application.

Fix #7: Perform a Clean Reinstall

If your Skype still refuses to work properly, reinstalling it might resolve the issue.

First, you should completely uninstall the app:

1. Start menu -> Control Panel -> Right-click on Skype-> Uninstall
2. Follow the instructions provided by the uninstallation wizard

or

1. Windows key + R -> Type appwiz.cpl -> Enter -> Find Skype -> Right-click on it -> Uninstall
2. Follow the instructions provided by the uninstallation wizard

Make sure there are no traces of the old Skype version left on your computer:

This Computer -> C Drive -> App Data -> Roaming -> Skype -> Delete the contents of the folder

After uninstalling Skype, reboot your computer.

Now it is time to reinstall Skype:

• Go to the Microsoft Store.
• Search for the latest version of Skype.
• Make sure it is compatible with your Windows 10.
• Download and install the app.
• You can also find the latest version of Skype on its official website.

How to Avoid Skype Not Working in Windows 10

If your Skype keeps not responding systematically, try keeping to these best practices:

1. Keep Skype updated: Regularly check for updates and ensure you have the latest version of Skype installed on your Windows 10 computer. Updates often include bug fixes, security enhancements, and improved stability.
2. Maintain a stable internet connection: A reliable and stable internet connection is crucial for smooth Skype usage.
   

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   Also read: Boost Internet on Your PC: Tips on How to Speed Up Your Internet Connection

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3. Check system requirements: Verify that your Windows 10 computer meets the minimum system requirements for Skype. Outdated hardware or incompatible operating systems may cause issues with Skype’s functionality.
4. Keep Windows 10 updated: To make Skype work better on your computer, it’s a good idea to update Windows 10 regularly. Updates fix problems, make Skype more secure, and improve how it works with your computer. By keeping Windows 10 up to date, Skype will run smoother and you’ll have a better experience using it.
5. Disable conflicting programs: Certain programs or applications may conflict with Skype and cause issues. Temporarily disable or exit any unnecessary background programs or applications while using Skype to minimize potential conflicts.
6. Configure firewall and antivirus settings: Ensure that your firewall or antivirus software is not blocking Skype’s connection. Configure the settings to allow Skype access to the internet and necessary ports. 
7. Verify audio and video settings: Check that your audio and video devices are correctly selected and functioning in Skype’s settings. Verify microphone and speaker connections, adjust volume levels, and ensure video devices are properly connected.
8. Clear Skype cache and app data: Periodically clear Skype’s cache and app data to remove temporary files that may cause issues.
   

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   Also Read: How to Get More Storage on PC – Clean Up Your PC to Run Faster

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9. Use reputable security software: Install and regularly update reputable antivirus and anti-malware software on your Windows 10 computer. This helps protect against potential security threats that could affect Skype’s performance.

In Summary

We have explored various solutions to fix the issue of “Skype keeps not responding” in Windows 10. Remember to keep your system and Skype up to date, verify audio and video settings and maintain a stable internet connection.

With these fixes in place, you can overcome connection problems and effectively use Skype on your Windows 10 device.

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