Windows 10 is many things — exciting, modern, and highly functional. Even so, it has a tendency to spit out bugs and errors at random. No part of the OS is spared from this annoying occurrence.
For instance, some exasperated users have complained about their inability to log into the Microsoft Store with their user accounts. If you’re also dealing with this issue, you have come to the right place. This article will tell you all about this bug and how to fix it on Windows 10.
What Does the Windows 10 Error 0X800706D9 Stand For?
The Microsoft Store Error Code 0x8007025D prevents the user from signing into and using the native apps store on Windows. When you try to log in to search for and download apps, the attempt fails. Moreover, you’ll get a white screen along with this error message:
Something went wrong
Please try again later.
0x800706d9
There are no more endpoints available from the endpoint mapper.
Missing or corrupt system files are a common reason for this error. When the necessary files aren’t accessible, a bug can occur. Another reason is if the Microsoft Store cannot access the server to verify your account details (if you’re using a Microsoft account).
Problems with several Windows components such as Windows Update and Storage Service can also cause this error.
So, how do you get rid of the Microsoft Store login Error 0X800706D9? Read on to find out.
How to Fix the Error Code 0X800706D9 on Windows 10
If the Microsoft Store Error Code 0x8007025D has been bothering you, the solutions below may help you.
Clear the Microsoft Store Cache
The Microsoft Store offers an easy way to download applications approved for use on Windows 10. If you keep getting the Error 0X800706D9 when trying to log in, clearing the Microsoft Store cache can have a positive effect.
There are several reasons for this. Perhaps, the cache became corrupted and the service can no longer recognize a valid log in. On the other hand, you might have previously logged in with a different account, causing conflicts when you try to sign in with your current account. Whatever the case is, clearing the cache of Microsoft Store has been known to fix the issue.
There are two ways to clear the Microsoft Store cache on Windows 10. Let’s try out the WSReset.exe method first.
- Open the Start Menu, then type “CMD” (no quotes). Right-click Command Prompt in the search results and select Run as Administrator.
- In the Command Prompt window, type “WSReset.exe” (no quotes) and press the Enter key. Another way is to type “WSReset.exe” (no quotes) in the Start Menu, right-click it in the results, then select Run as Administrator.
When you run the WSReset.exe command, the Windows Store will be reset. You will know the operation has concluded successfully if you see the following message:
The cache for the Store was cleared. You can now browse the Store for apps.
The second method to reset the Microsoft Store is through the Settings app.
- Right-click the Start Menu and select Settings.
- Go to Apps > Apps and Features.
- Look for Microsoft Store in the list of apps on the right.
- Click on Microsoft Store and select Advanced Options.
- Click the Reset button under Reset.
After resetting the Microsoft Store, go ahead and sign into the account and there shouldn’t be any further issues.
Use Another User Account
If the method above doesn’t work for you and you are still getting the Error 0X800706D9 when trying to sign in, your current user account might be corrupt. You will definitely have problems signing in with a corrupt user account, whether it is a local or Microsoft account.
Before you go further, troubleshoot the account to see what might be wrong. Check that the Internet connection is enabled on your PC. You may need the network to connect to the Microsoft Store with a Microsoft account.
If you have multiple accounts on the machine, sign out of the current one and use another account to sign in. If you’re able to log in, you may need to discard the problematic account and keep using the alternative. If that is not an option, you can simply create a new user account.
Here is how to create a local account on Windows 10.
- Open the Settings app and select Accounts.
- In the left pane, select Family & Other Users.
- Click the “Add someone else to this PC” option.
- Select the “I don’t have this person’s sign-in information” option.
- On the next screen, click the “Add a user without a Microsoft account” option.
- Create a username and password. You can add a password hint and security question as well.
- Click Next.
Your new user account has been created. If you want to upgrade it to an administrator account, follow the steps below:
- Open the Settings app and go to Accounts > Family & Other Users.
- Select the new account and click the “Change account type” link.
- Expand Account Type and choose Administrator.
- Click OK to confirm the account type change.
Now, sign into Windows with the new account and log in Microsoft Store. Your issue should be resolved. If not, try out the next solution.
Check the Storage Service
A user who had this issue discovered that the Storage Service was turned off. Starting this service subsequently fixed the bug.
To check whether Storage Service is started or stopped on your PC:
- Press the Windows Logo and R keys simultaneously to open the Run box.
- Type “services.msc” (without quotes) in the Run field and click OK to open the Services app.
- Scroll down the list of Windows services and locate Storage Service.
- Double-click on the Windows Firewall service to bring up its Properties dialog.
Check user Startup status. If Storage Service is not running, click the Start button to enable it.
Now, try logging into the Microsoft Store.
Run Scans with SFC and DISM Tools
The Microsoft login Error 0X800706D9 can be caused by corrupt or missing system files. If files related to the account sign-in process or Microsoft Store become damaged in some way, the user will definitely face issues like the one we’re discussing in this article.
Luckily, Microsoft provides two similar tools to help with finding and fixing problematic system files. These are the DISM and SFC tools. On Windows 10, they are used in tandem to resolve issues caused by missing or broken system files.
The Deployment Image Servicing and Management (DISM) tool scans the entire system image for bad sectors and resolves it. It checks that every part of the Windows image functions normally and fixes any errors it finds. The System File Checker (SFC) utility, on the other hand, focuses on individual system files. It checks all the system files on the PC for errors and repairs corrupt files. It replaces them with fresh copies sourced from Windows Update or a clean system image.
Without further ado, here is how to use these two tools to resolve the 0x8007025D sign-in issue on Windows 10.
- Go to the taskbar, click the Search icon, then type “Command Prompt” (no quotes).
- Right-click Command Prompt in the results and select Run as Administrator.
- In the open command line window, paste the commands below and hit the Enter key after each one:
dism.exe /online /cleanup-image /scanhealth
dism.exe /online /cleanup-image /restorehealth
Wait a few minutes for the DISM tool to finish scanning the system image and solving any issues. When that is done, move on to the scan with the SFC tool.
- In the command line window, type or paste the command below and hit the Enter key:
sfc /scannow
The SFC scan generally takes longer. When it finally completes the scan, you will get a notification.
Watch out for the following message:
“Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.”
If you see this, it means that the tool found and fixed issues with some system files. Reboot the machine and you should be able to log into your Microsoft Store account without further errors.
If instead the message reads, “Windows Resource Protection did not find any integrity violations,” try the next fix.
Tip:You can perform the DISM and SFC scans much faster by using a batch script:
Open a Notepad document and paste the string below into it:
@echo off
date /t & time /t
echo Dism /Online /Cleanup-Image /StartComponentCleanup
Dism /Online /Cleanup-Image /StartComponentCleanup
echo …
date /t & time /t
echo Dism /Online /Cleanup-Image /RestoreHealth
Dism /Online /Cleanup-Image /RestoreHealth
echo …
date /t & time /t
echo SFC /scannow
SFC /scannow
date /t & time /t
pause
Save the file with the .bat extension (e.g. Scan.bat). After that, right-click the saved file and select Run as Administrator. If it displays an error, run it again until no errors are displayed.
Change or Reset Firewall Settings on Windows
Sometimes, you are unable to sign into the Microsoft Store due to changes made to your Windows Firewall settings. To solve this issue, you need to restore its default settings.
You may be unaware of some modifications done to your firewall. If you’re not careful, viruses and trojans can get system-level permissions and tinker with your firewall settings, enabling themselves to communicate with suspicious sites. You may need to perform a full scan with your antivirus software to eliminate security threats.
Moreover, some third-party security programs can modify Windows Firewall to block certain suspicious connections and enable others. Sometimes, the firewall is turned off completely and you may need to manually re-enable it to be able to log into the Microsoft Store again.
To eliminate the Error 0X800706D9 due to changes in the firewall settings, follow the steps below:
- Press the Windows Logo and R keys simultaneously to open the Run box.
- Type “services.msc” (without quotes) in the Run field and click OK to open the Services app.
- Scroll down the list of Windows services and locate Windows Firewall.
- Double-click on the Windows Firewall service to bring up its Properties dialog.
- Expand the Startup Type box and select Automatic.
- Click Apply and OK.
Reboot the machine and try to log into the Microsoft Store.
Windows Firewall protects your PC by checking every incoming and outgoing connection. By default, it blocks suspicious incoming connections and outgoing connections that raise red flags. It can even stop the transmission of malware from an infected PC to other machines on a network.
Many antivirus programs have their own inbuilt firewall with more advanced features. You can try them out to give your PC better protection against both malware and malicious internet activity. A program we recommend is Auslogics Anti-Malware. This software gives you the best of both PC-protection worlds — a powerful antivirus with advanced firewall capabilities.
Use a Restore Point
The Microsoft Store Error Code 0x8007025D can happen due to a system change. Any type of change such as installing/uninstalling an app or applying an update can cause this issue. The worst part is you may not even have any idea about the specific change that brought about this problem.
If other methods haven’t solved the issue and you can’t pinpoint the specific cause, restoring your system might help. The problem could have started happening recently. If you can remember the general time it began to occur, you can roll back your machine back to a point in time before the issue started.
This method assumes that you have system restore enabled and moreover that is at least one available restore point to use. To restore your PC with a system snapshot, do the following:
- Press the Windows Logo and R keys simultaneously to open the Run box.
- Type “rstrui” (without quotes) in the Run field and click OK. This command will directly open the System Restore user interface.
- In the System Restore screen, click Next.
- Tick the “Show more restore points” checkbox to reveal all the available restore points. You can then pick one that goes far enough in time before the Error 0X800706D9 issue started happening.
- Select the restore point you wish to use and click Next.
- Click the Finish button.
- When the final prompt shows up asking if you want to go back to the selected restore point, click Confirm.
After the system restore, your machine will be back to its state where the error did not exist.
If you are still unable to log into the Microsoft Store, check out the final fix below.
Reset or Reinstall Windows
The solutions above should have helped you to fix the problem. If the 0X8007025D bug remains unresolved after trying all fixes, it means that some system component is damaged beyond repair.
In this case, your only option is to upgrade your operating system or try a fresh install. If a new build of Windows is available, you can use Windows Update to install it. On the other hand, you can create a bootable media with the Media Creation tool on the Microsoft website. You can also use the recovery options on Windows 10 to refresh, reset, or repair the OS.
Additional Fixes for Error 0X800706D9 on Windows 10
What if you still cannot log into your Microsoft Account due to Error 0X800706D9? We provide additional solutions below.
Many users claim the error not only occurs with the Microsoft Store but also with Windows Update as well. Indeed, available information indicates that the error affects both Windows services. In that case, users who are unable to log into the Microsoft Store due to this bug can as well try these fixes for the same error with Windows Update.
Rename the Windows Update Folder
This solution enables the system to download fresh updates. It can help to solve the issue if caused by a failed update.
Open an elevated Command Prompt window as explained earlier in this guide. Next, run each of the following commands. Don’t forget to hit the Enter key after each line:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
After that, run the two commands below to rename the Software Distribution folder IN Windows:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
Finally, run these commands to restart the services you stopped earlier:
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
Check Your Antivirus
An installed antivirus program can cause the Error 0X800706D9 unintentionally. You should disable your third-party antivirus and see if the issue is resolved.
If turning off the antivirus solves the bug, consider updating the software or replacing it with another security program that won’t conflict with system settings. A good example would be Auslogics Anti-Malware. What’s great about this tool is it was designed by a Microsoft Silver-Certified partner. So, you can expect it to work alongside your built-in anti-virus. What’s more, it won’t interfere with system operations.
Use the Windows Update Troubleshooter
- Open Settings and select System and Security.
- Select Troubleshoot on the left-hand pane.
- On the right of the Troubleshoot screen, find Windows Update and click it.
- Click the Run the Troubleshooter button.
Follow the on-screen instructions and reboot the machine when troubleshooting is complete.
Conclusion
The solutions given in this guide will help you overcome the Microsoft Store Error Code 0X800706D9 on Windows 10. So, go ahead and try them out one by one and tell us about the results.
